Stages for execution

  • Agree process with MB; designate internal QM*; present measures for HoDs.

  • The Coach provides support and advice for each measure and drives the project forward.

  • Each employee and department involved is considered. Existing processes are documented and sorted into process groups. Creation of Q-cycles to make adaptations.

  • Define te processes to be adapted wie MB (based on urgency, for example after a complaint, guest/employee survey).

  • Adapt and improve the individual process groups according to internal definitions.
    Can be done in modules.

  • Every operational process that has been adapted and improved in documented in a pre-defined system based on ISO 9000-2000 (handbook).

  • Internal audit; following this, ISO certification is possible.


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